Refund policy

Return & Refund Policy – Shopsy Mart

At Shopsy Mart, we are committed to providing high-quality cosmetic products to our valued customers. Due to the nature of our products, we maintain strict hygiene and safety standards.

🚫 No Return & No Refund Policy

All products purchased from Shopsy Mart are non-returnable and non-refundable. Once an order is placed and delivered, it cannot be returned, exchanged, or refunded.

📦 Damaged or Incorrect Products

We take full responsibility for delivering your order in perfect condition. However, if you receive:

• A damaged product
• A defective item
• A wrong product

Please contact us within 24 hours of delivery with clear photos or videos as proof. After verification, we may offer a replacement only (no refunds).

⚠️ Important Notes

• Products cannot be returned due to change of mind or personal preference.
• We do not accept returns for opened or used products.
• It is the customer’s responsibility to review product details before placing an order.

📩 Contact Us

If you have any concerns regarding your order, feel free to contact our support team. We’re always here to help and ensure your satisfaction.